March 15, 2024

Client Specialist

The Ideal candidate:

• High ethics and integrity.
• Sales and Marketing experience
• Enjoys working with people and has an agreeable, patient, approachable, and helpful personality.
• Has exceptional verbal and written communication skills.
• Can work independently or as part of a team of very competent, like minded individuals.
• Willingly adheres to all policies and procedures and always maintains compliance.

Responsibilities & Duties

As a Client Specialist, you should be able to:

• Answers phone calls, schedule appointments, and share general information on services performed and products sold.
• Generate sales by educating guests on modalities in spa and retail for at home upkeep.
• Check clinic emails multiple times daily and follow up on all emails, customer leads, phone calls, and voicemails.
• Check clients in for services and perform all POS duties.
• Assure all proper paperwork is completed before the services are rendered.
• Open and close clinic according to current systems in place.
• Keep all work areas clean, safe, and orderly at all times.
• Follow all rules and systems while always maintaining confidentiality with all clients and follow HIPAA guidelines.
• Assist Nurses as needed.
• Perform administrative duties including restocking supplies, anticipating stock needs and alerting manager, and general cleaning and sanitation
duties.

• Search out and book outreach events under the direction of the manager.

Skills & Qualifications

• CPR/AED certified
• Experienced in meeting sales goals.
• Experienced and highly proficient with using a computer utilizing scheduling and lead generation software, email, word, and excel.
• Medical Terminology a plus.

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