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Frequently asked questions

Answers to Common Queries

It’s my first time visiting, what should I expect?

Please plan to arrive 15 minutes before your first scheduled appointment in order to complete our intake and consent forms. You will also meet with one of our specialists so that we can get to know you better, take a look around the spa, and learn how we can help you on your wellness journey!

How do I schedule an appointment?

You are able to schedule appointments through the Mindbody App. We are also available to schedule you over the phone, via email, or in person.

What are considered packages at The Covery?

Packages are considered any group of 3 or more of the same service. We offer discounts with the purchase of a package of your choice!

What do I wear?

Please dress comfortably. Jeans/belts do interfere with some of our services. Towels and robes are provided upon arrival if desired.

Do you offer free consultations?

Yes! Schedule a complimentary consultation to chat about what’s best for you, get more details on what we have to offer, or just to take a look around the spa!

Do you take insurance/FSA/HSA?

We do not accept insurance at this time. However, we are partnered with Cherry who can provide payment plan assistance. This will be a soft credit check and will not affect your credit score.

Is there a membership commitment?

There is a 3-month commitment when signing up for a membership.

Is there a doctor in the spa?

We have a great medical director that completes all medical clearances and answers any questions you may have.

What are the staff’s credentials?

Our staff is made up of highly trained registered nurses, estheticians, and client specialists.

How do your memberships work?

All memberships are a 3-month commitment then month to month after the first 3 months. If you would like to cancel after the 3-month period, a 30-day written cancellation notice is needed.

How often should I receive IV therapy?

We recommend 1 or 2 times a month to receive max benefits from IV therapy.

Do I need to wear or do anything special for my visit?

Wear whatever you are comfortable with and closed toe shoes with socks for cryotherapy. For IV treatments, we recommend drinking 8 ounces of water before the appointment to help ensure that your body is adequately hydrated, which can enhance the effectiveness of treatment.

Are the treatments offered safe?

They are generally safe for most clients. However, it is important to note that certain factors such as medical history, underlying health conditions and medications can affect the suitability and safety of specific treatments. It is crucial our clients provide accurate and detailed information about their health during the consultation process to ensure the appropriate treatments are chosen.

How often should I visit for optimal results?

The optimal frequency of visits for each modality can vary depending on the specific treatment, desired results, and individual factors. This will be discussed at the client’s first initial visit.

Do you require deposits for appointments?

No, payment is due at the time of treatment.

How long do I have to cancel or reschedule my appointment?

We ask you to give a 24-hour notice for cancellations or rescheduling. This allows us to accommodate other clients who may be on a waiting list or to adjust their schedule accordingly.

Do you offer specials of any kind?

It is recommended that you check with your spa for information on their current promotions and specials for various services.

How early should I arrive for my appointment?

It is advisable to arrive at least 15 minutes early to allow enough time to complete any necessary paperwork.